Terms & Conditions

Welcome to Signimart Online Hardware Store. The following terms and conditions outline the rules and regulations for the use of our website and the purchase of products from our online store. By accessing or using our website and making a purchase, you agree to be bound by these terms and conditions.

1. Ordering

1.1. To place an order, you may use our website, email us at [email protected], call us at +8801788469206, or contact us through WhatsApp at +8801788469206. By placing an order, you confirm that all the information you provide is accurate, complete, and current.

1.2. We reserve the right to refuse or cancel any order at any time without providing any reason. In such cases, we will refund the payment made for the order in full.

1.3. In the event that we need to contact you regarding your order, we will use the email address or phone number provided during checkout or registration.

2. Payment

2.1. We accept online payments through Bkash, Nagad, Rocket, Visa, MasterCard, and bank transfer. Customers will be redirected to a secure payment gateway to complete their transaction.

2.2. Cash on delivery (COD) is available for orders within Dhaka city limits only. A small processing fee may apply.

2.3. If paying by bank transfer, customers must provide proof of payment within 24 hours after placing their order. Failure to do so may result in the cancellation of the order.

3. Shipping and Delivery

3.1. Orders will be processed within 1-2 business days after payment confirmation. We will notify customers if there are any delays or issues with their order.

3.2. Shipping fees will be calculated based on the weight and destination of the order. The shipping fee will be displayed at checkout before the order is confirmed.

3.3. We use trusted shipping carriers to ensure safe and timely delivery. We are not responsible for any delays or issues that may arise during the shipping process.

3.4. Customers will receive a tracking number via email after the order has been shipped. The tracking number can be used to track the progress of the shipment.

4. Returns and Refunds

4.1. We accept returns and provide refunds for defective or damaged products within 7 days of delivery. To be eligible for a refund, the product must be in its original packaging and unused.

4.2. We do not accept returns or provide refunds for products that have been used, customized, or altered in any way.

4.3. We reserve the right to refuse a refund if we believe that the product has been misused, abused, or mishandled.

4.4. To initiate a return or refund, please contact us at [email protected] or call us at +8801788469206.

5. Intellectual Property

5.1. All content on our website, including images, text, logos, and graphics, is the property of Signimart and is protected by copyright and other intellectual property laws.

5.2. You are not allowed to reproduce, distribute, modify, or use any content from our website without our prior written consent.

6. Limitation of Liability

6.1. We are not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

6.2. We are not liable for any damages caused by third-party services, such as payment gateways, shipping providers, or hosting providers.

6.3. In the event of any liability, our total liability to you shall not exceed the amount paid for the product or service in question.

7. Governing Law and Jurisdiction

7.1. These terms and conditions are governed by and construed in accordance with the laws of Bangladesh.

8. Product Information

8.1. We strive to provide accurate product information, including descriptions and images. However, we cannot guarantee the accuracy of information provided by third-party manufacturers.

8.2. If there is an error in the product description or image, we reserve the right to correct the error and notify the customer.

8.3. Colors may vary slightly due to differences in monitor settings. We cannot guarantee that the color of the product will be exactly as shown on the website.

9. Contact Information

9.1. If you have any questions or concerns regarding our terms and conditions, please contact us at [email protected] or call us at +8801788469206.

9.2. Our business hours are from Saturday to Thursday, 10:00 AM to 8:00 PM. We are closed on Friday and public holidays.

10. Amendments

10.1. We reserve the right to amend these terms and conditions at any time without prior notice.

10.2. Any changes to these terms and conditions will be posted on our website.

10.3. By continuing to use our website or placing an order after any changes to these terms and conditions have been made, you agree to be bound by the revised terms and conditions.